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SHIPPING POLICY

Ozzy Palms offers a flat rate of $15 in all Australian orders.

You will receive a shipping email with tracking information when your order is dispatched, it usually takes 2 to 5 business days to arrive.

Dispatch times may vary depending on where you are located. We ship others in batches, from 1 to 2 days a week.

ARTS AND LIFESTYLE ITEMS PROCESS TIME

Prints and Paintings and all made to order items, please allow from 7 business days to 14 days to make your artwork.

For in studio products, they are shipped in 1-3 business days. Please check the product description to know if it’s a made to order item or ready to ship item.

RETURNS & EXCHANGE

Please make sure you choose carefully as we don't offer refunds for Prints and Paintings or any made to order item after we have started the process to create it. Please contact us asap if you have any questions or concerns.

We do not accept returns for “change of mind”. We might accept the return depending on each case, the customer is only entitled to a return or replacement for a major problem with a product.

All home/lifestyle items returned are shipped back by the customer and its costs. The return will be processed once it arrives back to our studio asap.

Note: For a happy return and exchanges to be accepted, items must be in perfect condition, never used and with its original tag the way it was sent.

We are not responsible if a product is damaged or lost during transit, if it happens, please contact the courier with your tracking infos.

We appreciate your understanding that we are a small business and we do our very best from here for your best experience.

Please allow more than 24 hours to respond to an email. I’m getting there, It’s on my to-do list! =)